Last updated: July 17, 2025
Thank you for shopping with us! We take great care in creating and delivering high-quality products at Bassagel.com. Your satisfaction is important to us. Due to the nature of our products, we do not accept returns or offer refunds once an order has been placed.
All purchases are final. Once an order has been placed, it cannot be refunded, and products cannot be returned. This policy is in place to ensure the health and safety of our customers by ensuring product integrity as well as to comply with industry hygiene standards.
While we do not offer refunds, if you encounter an issue with your order, such as receiving the wrong item, a damaged product, or a delivery problem, please contact our customer service team within 7 days for assistance. We are here to help and will do our best to resolve the situation promptly. If reaching out via email, please include the order number and clear photos of the order and the items in question in your correspondence.
Email: support@bassagel.com
Phone number: (877) 231-8386
We appreciate your understanding. Thank you for choosing BASSAGEL™.